Return & Refund Policy
At 【请替换：店铺名称】, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.
Return Eligibility
Return requests must be submitted within 14 days of receiving your order.
Conditions for Returns
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be returned with original packaging, if applicable.
- Include all original accessories and components.
- Not be altered, damaged, or improperly used.
Returns that do not meet these criteria may be refused.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products.
- Digital products and downloadable content.
- Gift cards.
- Clearance or final-sale merchandise.
- Products that have been used, installed, modified, or damaged.
Refund Procedure
Once we receive your returned item, it will be inspected within 1-3 business days. If approved, your refund will be processed to the original payment method used for purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please retain the product and original packaging while we investigate the issue. Contact us promptly at 【请替换：客服邮箱】 with your order details.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an incorrect shipment or a confirmed product defect. Shipping fees for returning items are calculated and displayed at checkout during the original purchase.
Order Cancellation
Order cancellations are accepted within 12 hours of placing your order. Please contact us immediately at 【请替换：客服邮箱】 if you wish to cancel your order.
Shipping Times: Delivery typically takes 7-12 business days after processing.